Yaqub Abdullahi
IT Operations Support & Cybersecurity Professional
Gusau, NG.About
Highly analytical Computer Science graduate with over 3 years of progressive experience in IT operations, system troubleshooting, and network administration, complemented by robust cybersecurity certifications. Proven ability to lead IT support teams, manage complex databases, and optimize system performance to ensure operational continuity, data integrity, and enhanced security postures across diverse organizational environments.
Work
Moniepoint (TeamApt Limited)
|Team Lead (IT Operations Support)
Zamfara, Zamfara, Nigeria
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Summary
Leading IT Operations Support at Moniepoint, overseeing team performance, ensuring operational target achievement, and coordinating technical issue resolution across field activities.
Highlights
Supervised and mentored an IT operations support team, enhancing performance and ensuring consistent achievement of operational IT targets.
Developed and submitted comprehensive weekly technical reports to management, providing data-driven insights for strategic planning and resource allocation.
Coordinated and managed field activities, efficiently resolving complex technical issues and minimizing service disruptions for optimal operational continuity.
Implemented proactive troubleshooting strategies, significantly reducing recurring IT incidents and improving overall system reliability and user satisfaction.
M. Copper IT Solution & Consultancy Services
|Director & IT Consultant
Gusau, Zamfara, Nigeria
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Summary
Directed and consulted on IT solutions for M. Copper, providing expert support, troubleshooting, and managing client databases to ensure data integrity.
Highlights
Provided expert IT support and system troubleshooting, successfully resolving complex technical challenges for a diverse client portfolio.
Managed and optimized multiple client databases, implementing strategies to maintain data integrity, security, and accessibility.
Delivered tailored IT consultation services, guiding clients on technology adoption and system enhancements to align with business objectives.
Developed and maintained robust filing systems, ensuring organized and efficient management of critical client information.
Acted as a primary point of contact for client technical inquiries, building strong relationships and ensuring high levels of client satisfaction.
Moniepoint (TeamApt Limited)
|Personal Relationship Manager
Zamfara, Zamfara, Nigeria
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Summary
Managed personal client relationships at Moniepoint, conducting critical KYC verifications and ensuring meticulous customer data management and record-keeping.
Highlights
Executed comprehensive KYC Level 3 verifications, including detailed address verification, ensuring strict adherence to regulatory compliance standards.
Managed the end-to-end process of customer data collection, maintaining high levels of accuracy and integrity for sensitive digital records.
Cultivated strong client relationships by ensuring precise data handling and prompt issue resolution, enhancing customer trust and satisfaction.
Streamlined digital record-keeping practices, improving data accessibility and reducing retrieval times for critical customer information.
NPC/UNICEF
|Data Collection Specialist
Gusau, Zamfara, Nigeria
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Summary
Specialized in data collection for NPC/UNICEF, accurately gathering and verifying over 5,000 data points while ensuring quality and confidentiality.
Highlights
Collected and meticulously verified over 5,000 critical data points, achieving a 98% accuracy rate to support vital research and reporting initiatives.
Implemented rigorous data quality and confidentiality protocols, safeguarding sensitive information and maintaining high standards of data integrity for UNICEF projects.
Utilized specialized data collection tools and methodologies to ensure efficient and precise data acquisition in the field.
Contributed to the successful completion of key data-driven projects for NPC/UNICEF by ensuring the reliability and validity of all collected information.
ICT Centre, FCE (Technical) Gusau
|IT Support Team Member
Gusau, Zamfara, Nigeria
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Summary
Provided essential IT support at ICT Centre, assisting with network administration, system troubleshooting, and database management for the JAMB CBT Centre.
Highlights
Supported critical network administration tasks, ensuring stable and secure network operations for institutional users.
Performed system troubleshooting and diagnostic procedures, effectively resolving hardware and software issues to minimize downtime.
Assisted in the comprehensive database management for the JAMB CBT Centre, contributing to accurate record-keeping and data processing.
Collaborated with the IT team to implement system updates and maintenance routines, enhancing overall IT infrastructure performance and reliability.
Education
Federal University Gusau
B.Sc.
Computer Science
Languages
English
Hausa
Certificates
Introduction to Cyber Security
Issued By
Halogen Academy
Cyber Security – NITDA 3MTT Programme
Issued By
NITDA
Cyber Security
Issued By
Cisco Networking Academy
Skills
Customer Support
Client Consultation, Relationship Management, Client Satisfaction, Technical Assistance.
Team Leadership
Team Supervision, Performance Management, Mentorship, Coordination, Operational Targets.
IT Support & Troubleshooting
System Troubleshooting, Hardware Support, Software Support, Technical Issue Resolution, Diagnostic Procedures.
System & Network Administration
Network Operations, System Maintenance, Network Security, Infrastructure Management, System Updates.
Database Management
Data Integrity, Digital Record Keeping, Client Databases, Database Optimization, Data Accessibility.
Cybersecurity Awareness
Cybersecurity Protocols, Risk Mitigation, Data Confidentiality, Security Best Practices.
Reporting & Documentation
Technical Reporting, Data Analysis, Strategic Insights, Documentation Management.
Data Verification
KYC Verification, Address Verification, Data Accuracy, Regulatory Compliance.
Data Quality Assurance
Data Validation, Quality Protocols, Information Safeguarding.